REFUNDS Since programs are self-supporting and commitments need to be made to instructors and staff, the following is our refund policy: A full refund will automatically be given for any program cancelled by this Department. Once the decision has been made to run a particular program, no refund will be given unless a substitute can be found by this Department, minus a $10 processing fee, or there is a medical emergency (doctor’s note must be provided). No refunds will be given for any unused portion of a program. There are no refunds for bus trips unless your seat can be filled by our department, in which case we will refund you minus a $10 fee per seat.